Privacy Policy

1. Introduction

99 Homework Help (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring services and website.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Academic information (subjects, grade level)
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our services, including:

• IP address
• Browser type
• Device information
• Usage patterns and preferences
• Session duration and timing

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our tutoring services
• Process your registration and maintain your account
• Send important service updates and announcements
• Communicate about tutoring sessions and educational resources
• Send promotional emails about new features or services (with your consent)
• Analyze and improve our website performance
• Prevent fraud and ensure platform security

4. Email Communications

We use Amazon SES (Simple Email Service) to send emails. By providing your email address, you consent to receive:

• Service-related announcements
• Tutoring session confirmations and reminders
• Educational resources and materials
• Marketing communications (which you can opt-out of at any time)

Each email we send includes an unsubscribe link. You can opt-out of marketing emails at any time while continuing to receive essential service-related communications.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing

8. Children's Privacy

Our services are intended for users aged 13 and older. We don't knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: